Internet Order Return Policy

Return or Exchange by Mail:

  • A full refund, excluding shipping charges, will be issued on unworn merchandise within 30 business days. The refund will be issued to the original form of payment.
  • All returned merchandise must be unmarked with original ticketing & tags attached.
  • Hosiery, lingerie, and swimwear may be returned when unworn and in original packaging OR with original ticketing.
  • We do not accept returns for soiled or washed merchandise.
  • We do not accept In-Store purchases to be returned via the mail.

Mailing your Internet Return

  • Please contact our customer service to obtain a return number.
  • Please complete your Return/Exchange form in its entirety.
  • Detach the bottom portion of the form and put this on the outside of your return package.
  • Include the top portion in the package with the returned merchandise.
  • Use a sturdy box or envelope. Be sure to get a tracking number or insurance for your Return in the event the package is lost or misdirected. We are not responsible for return packages lost in transit.
  • It is your responsibility to pay for the shipping of unwanted items back to us.

If you are mailing your return back via US Mail, Priority Mail, Insured Post, DHL, Fed Ex or UPS, please send to this address:
BERGEN LOGISTICS
7300 w Side avenue
NORTH BERGEN, NJ 07047

For additional return questions please call Customer Service at - Customer Service Hours are: Monday to Friday from 8am to Noon EST**. Or email us.

You can leave a voicemail 7 days a week and we will get back to you during Customer Service Hours.